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Ameyo

COMMUNITY FEEDBACK SCORE
4.25

4 Reviews

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CrowdReviews.com Unverified

Ameyo

Unverified Vendor

COMMUNITY FEEDBACK SCORE

  • 4.25
  • 4 Reviews

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ABOUT Ameyo

Ameyo is creating CX Memories for 2000+ Brands across 60+ Countries. Ameyo being a platform build to solve all the customer experience problems offers a robust Contact Center Solution. The solution aims to enable all organizations – SMEs or Enterprises in managing their customer interactions along with getting rid of the siloed operations and workforce management. Some of our industry-winning products are:

Ameyo Voice - Call Center Software to help you connect with your customer easily

Ameyo Omni - Omnichannel Contact Center Software for the seamless customer journey.

Ameyo Fusion - Provides Helpdesk ticketing system with an Intuitive, Unified and Powerful User Interface

Ameyo Work from Home Ready Solution: It ensures Business Continuity with minimal agent infrastructure

Ameyo Mobile Call Center Solution: It helps the contact center agents work from home using only their smartphones and internet connection

Ameyo Video KYC: Video KYC Engagement Platform for Banking and Finance. Ameyo Video KYC solution help to reduce customer onboarding drop off by 20%

Ameyo Emerge - It's a cloud-based call center software that provides a trouble-free and secure solution.

Ameyo Engage - Cloud-based Contact Center software for International Calling that is simple, secure, and scalable.

Ameyo Collect - Automated Collection Software to prioritize and debt recovery.

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Most helpful positive review

2 people found the following review helpful
     

Connects You with Your Customers

By Maurelio Canon LinkedIn on April 12, 2022
Overall, Ameyo can be a complete solution in dealing with all the tasks in a call center company. You can use it to record the calls you make and have .. more

Most helpful critical review

There are no negative reviews on Ameyo.
  • REVIEWS 4
  • POSITIVE 100% 4 Reviews
  • NEGATIVE 0% 0 Reviews
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Positive Review

Pure Call Centre Software

Reviewed on April 30, 2023

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This reviewer was offered an incentive for completing this review.

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Used FOR:   Call Center Software in 2016

What was the best part about using Ameyo?

Ameyo is basically for calling all over the world and making buzz marketing possible this increase the value and contacts of the enterprises, brands and businesses. it is getting highly competitive as the call center features is also for the customer support and it manages the activities of the brands by helping the users at right place. Its ability for taking calls and direct answers reduce the time of reach in between users and customers.

What would you change about your experience with Ameyo?

Ameyo is not cost effective for the users and small marketing enterprises can not take risk of high priced software because of low budgets. Ameyo software developers can lower the prices or they can add packages in the software according to the calls national and international at a time. Website needs improvement for making tools more presentable in modern technology.

Overall Feedback

Marketing firms are taking benefit of Ameyo by making it a part of CRM and taking the entire integration of the software for betterment of brands. Ameyo permits call in and out with better email system and attractive voice mail combination all over the world. All of companies can use this tools by making the environment concentrated. Performance of tools is productive and ranges of contact generation is very fast by Ameyo . I will prefer this software for mu marketing and management department.
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Positive Review

A VERY POWERFUL IP- BASED TOOL

Reviewed on April 29, 2022

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This reviewer was offered an incentive for completing this review.

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Used FOR:   Call Center Software in 2011

What was the best part about using Ameyo?

The platform is a great tool with its own flexible IP- based contact center software. It comes as an all in one solution platform designed to help manage end to end customer encounters while delivering superb user experiences. The Ameyo is a worldwide solution platform that comes with a free demo and deployed either on cloud, a SaaS tool or installed on the Mac OS and Windows operating systems.

What would you change about your experience with Ameyo?

There is none that I have come across yet. However, the vendor can do well to allow more flexibility with integration of other platforms especially other operating systems. It will go a long way to offering users on other platforms the opportunity to get on the train and have a great user experience.

Overall Feedback

It offers first time users a good training session through live online or in person training and has customer service personnel around the clock and online to respond to user’s needs. The Ameyo is a robust tool with amazing checklist features like the blended call center, cll recording / scripting, campaign / compliance management, knowledge base and its IVR / voice recognition feature amongst many others. This is a powerful tool that makes your business pretty easy.
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Positive Review

AMEYO - Review

Reviewed on April 21, 2022

Valid Validated Review   |  
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This reviewer was offered an incentive for completing this review.

Down
Used FOR:   Call Center Software in 2016

What was the best part about using Ameyo?

Ameyo is a full packed communication that enables the user to manage end to end customer communications and delivers an exceptional customer experience. The software is very helpful in dealing with the tickets more effectively. The software has a friendly user interface and the user finds no difficulty in its operation. The user can have personalized interaction with every individual customer across multiple channels. Ameyo enables the organizations to achieve their potential customers connect with them and provide the best customer experience. If one has to test the software’s capabilities, he can do as the free trial version of the software is available.

What would you change about your experience with Ameyo?

The major drawback of the Ameyo is that it does not provide Application Integrated Interface (API) and do not have a graphical representation of the progress. The other downside of the software is that it is only accessible in the English language and no other language is available. The company should launch its software in other languages too. The user may find difficulty in it the beginning but the customer support team will provide an instant solution to the user's problem. The cost of the Ameyo is very high as compared to another call center competitive software available in the market.

Overall Feedback

Ameyo is a complete solution that deals with all the work of a call center of the company. The software is integrated with many useful features such as the manual dialer, call recorder and live chat support. It is the best product that deals with the tickets and provides an exceptional customer experience. Ameyo is very flexible software and can be integrated with much other third software like SugarCRM, Microsoft Dynamics CRM Online, Zendesk, Salesforce, Talisma, Freshdesk and Avaya Aura® Call Center Elite.
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Positive Review

Connects You with Your Customers

Reviewed on April 12, 2022

Valid Validated Review   |  
Review Source Alert

This reviewer was offered an incentive for completing this review.

Down
Used FOR:   Call Center Software in 2016

What was the best part about using Ameyo?

The software allows you to communicate with every customer using various channels. This can help you improve the relationship you have had with your customers because you can stay connected with them which means you can easily identify and work on their problems. It definitely provides an amazing customer experience.

What would you change about your experience with Ameyo?

I have not yet encountered any problems of using Ameyo. As of now, I am enjoying the benefits that this software gives me especially when it comes to creating long lasting relationship with the customers. This is definitely a must-have for businesses that need to improve their connection with their customers.

Overall Feedback

Overall, Ameyo can be a complete solution in dealing with all the tasks in a call center company. You can use it to record the calls you make and have a manual dialler and live chat. It is capable of handling critical and complex interaction with your customer and supported by multiple channels like SMS, Email, Video, Chat, and so on.
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