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AyaNova

COMMUNITY FEEDBACK SCORE
4.40

5 Reviews

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AyaNova

Unverified Vendor

COMMUNITY FEEDBACK SCORE

  • 4.40
  • 5 Reviews

RANKINGS & RATINGS

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ABOUT AyaNova

AyaNova® grew out of our own internal work order and customer service software application - our needs were just as complex as they are for larger businesses: we needed to dispatch technicians generate computerized work orders, control our service expenses, track our customers and how many billable hours, parts and third party service expenses we were providing to them; however there was nothing affordable that addressed all the needs of a busy service and repair shop.

We built our own work order and customer service software originally in 1995 and continue to improve it over the years adding features like preventative maintenance scheduling, service and repair scheduling customer equipment database and tracking, special project management, customizable work orders for different departments, searchable knowledgebase, integration with QuickBooks, remote access via a web browser so that remote technicians could enter work orders search the database, check their dispatch schedule and much more.

As we continue to grow our philosophy remains the same: highest quality, easy to use repair shop / work order / customer service software served up with personal service at an affordable price.

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Most helpful positive review

2 people found the following review helpful
     

Ayanova, a great workorder application

By Jákup Johansen á Lag LinkedIn on October 3, 2022
Very good, only thing I want is an straight possibility to make an dedicated invoice with own numbersequens free og the ordinary workorder... more

Most helpful critical review

2 people found the following review helpful
         

Needs better tech support

By Anonymous on October 3, 2022
I hate to be negative but I just can't say much good about a program I can't get tech support for. It's hard to know what the .. more
  • REVIEWS 5
  • POSITIVE 100% 4 Reviews
  • NEGATIVE 100% 1 Reviews
  • NEUTRAL 0% 0 Reviews
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Positive Review

Excelent software for service !

Reviewed on October 6, 2023

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Used FOR:   Service Dispatch Software in 2015

What was the best part about using AyaNova?

Very easy to adjust AyaNova for your particular needs, easy to translate for local language, configure as you wish, etc.

What would you change about your experience with AyaNova?

the capabilities offered by AyaNova are great, I can not identify any part as worst in AyaNova

Overall Feedback

Excellent service software ! Excellent service software ! Excellent service software ! Excellent service software ! Excellent service software !
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Positive Review

Great Program

Reviewed on October 4, 2023

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Used FOR:   Service Dispatch Software in 2007

What was the best part about using AyaNova?

We have used AyaNova since 2007 to track all of our service clients, techs, contracts, pm maint, and it has worked flawlessly for us since then. Never has it been down, given us issues or broken -it just works!

What would you change about your experience with AyaNova?

Nothing - could not say that we have experience anything negative through the entire time that we have used the product.

Overall Feedback

Excellent - from sales to support, a great product! As I said before it just works!
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Positive Review

Very cost efficient and effective Service software

Reviewed on October 4, 2022

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Organic - Unincentivized.

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Used FOR:   Service Dispatch Software in 2015

What was the best part about using AyaNova?

My company used to use Miracle Service, a good program but it had gotten very expensive over the years. For a relatively small company we were looking for something that was cost effective but could help us schedule calls both field and in shop, and manage inventory. AyaNova has worked wonderfully to that effect, and because it is so easy to edit the program itself we could make service workorders with areas for descriptions we required etc. I have been very happy using AyaNova and it is available at such a reasonable price. One nice feature is searchability - it is very easy to search for an item / client / etc. Support may be email only but Joyce always responds in a very timely manner and is extremely helpful!

What would you change about your experience with AyaNova?

The only thing I am trying to find out more about is being able to see detailed history on inventory - it may be possible but I haven't learnt how as yet.

Overall Feedback

I am very pleased with the AyaNova program and with the support given for any questions I have had.
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A little extra note to my review here...have been using from 2015 to present. Another nice feature is you can install on as many computers as you want, the only thing that affects how many licences you require is how many technicians you need to schedule.
Reply

A big thank you for contacting us directly as well as posting your feedback here. We have emailed details and suggestions on use of the specific relevant features in our online Help documentation, the specific sample report templates, and the specific topics on the AyaNova forum that relate to inventory history!
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and thank you for that, I now know how to look up my inventory history!
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Negative Review

Needs better tech support

Reviewed on October 3, 2022

Review Source Alert

Organic - Unincentivized.

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Used FOR:   Service Dispatch Software in 2016

What was the best part about using AyaNova?

That it organizes our data and scheduling pretty well. That you can switch between viewing the schedule for one day or many at a time. That you can customize fields yourself - that is a big plus.

What would you change about your experience with AyaNova?

I have yet to get any actual help for any issues I've had - to the point where I've stopped asking. It would be very helpful if you could get someone to actually walk a person through things when they need help instead of saying, to every query, 'read this section online' - even after I've read it and am still having problems. I cannot figure out how to get it to notify me when jobs are due for scheduling and I've been on it a year now, so I don't feel like we're getting our money's worth from it since that is one of the main reasons we got the program. I'm currently having to work between this program and an excel spreadsheet because I just can't get this program to do it for me. The other problem I have is sometimes when I go to schedule something it won't find the business I'm looking to book - even when I copy paste exactly what the business is called in the Clients tab or scroll through things starting with the same letter. It just (only occasionally) isn't there. I then have to go delete it from the Clients tab and re-enter everything, except that it won't always let you delete it even when it isn't tied to anything else - I understand it can't when it's tied to something else (like a calendar entry), but sometimes it isn't and i still won't delete. So I'm pretty frustrated.

Overall Feedback

I hate to be negative but I just can't say much good about a program I can't get tech support for. It's hard to know what the actual functionality is. I use it every day and it's by no means a terrible program but it's SO frustrating to know there's probably a better way to use it and I can't figure that out.
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Hello and thank you for your feedback.

AyaNova is a substantial program with powerful features and it's not unusual for our support staff to direct people to the exact best source of information to answer their questions.

We will initially direct people to our help and support documentation when it comes to questions related to how to use AyaNova.

It would not be practical, as a first step in support, to explain how to use a powerful or complex feature via email when there is already existing documentation or videos or step-by-step with screenshots that has been published specifically for that purpose.

That being said, links to help and support videos is a first step that most often resolves issues but of course not always. We have no issues at all with helping subscribed users further if the documentation is not sufficient or is unclear or doesn't meet their needs.
If there is an issue with use of any feature, our usual support process is to request specific details so that we too can "see" what your specific issue is and help resolve asap. 90% of software issues are found to be caused by one or more steps accidentally having been missed - no worries, send us your details so we help you confirm and get this resolved asap!
If the documentation you were directed to is inadequate please feel free to contact support at any time [email protected] and we will, as always, be happy to help you get the most out of AyaNova.

We look forward to hearing from you so your issue can be resolved!
Reply

Just a quick comment...I had a problem with clients one time and realised I had accidentally made them inactive by unchecking the active box top left of client screen, oops! just posting in case that might help with that issue.
Reply

Positive Review

Ayanova, a great workorder application

Reviewed on October 3, 2022

Valid Validated Review   |  
Review Source Alert

Organic - Unincentivized.

Down
Used FOR:   Service Dispatch Software in 2016

What was the best part about using AyaNova?

It was a affordable solution to keep track on all my service work, serial numbers, next service. Later I figured that AyaNova can be used to cover almost all my worksituations. Keep track on expenses, traveling, work, parts, work out of house, simple sales, service contracts, call units in for services, other business I am running as a fish quality inspector, salesman and so on . You buy it and you own it, no periodical fee's to remember.

What would you change about your experience with AyaNova?

To realy understand, that you can use AyaNova to allmust all situations in my bussiness. I have dificulties to make reports.

Overall Feedback

Very good, only thing I want is an straight possibility to make an dedicated invoice with own numbersequens free og the ordinary workorder.
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Thank you for your reply - contact us today at [email protected] and we would be happy to point you towards suggestions and recommendations how you can customize your own report templates, and/or we would be happy to provide report template customization for you!
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