C-Desk

We have been using this product for quite some time with over 2000 users and it serves as a complete helpdesk solution rather than just for IT. We never thought that we can have a systematic environment one day and that is all because of C-desk. We can make requests to any department and that request reaches the right person in the right place.

So far, C-Desk has been our IT solution for our day to day transactions and we love it. We never have experienced serious issues while using the product. In fact, it has made our system more organized and it also improved our interdepartal communication inside our company. And that is all for a free cost.

In general, C-Desk is a very easy to use application. Its lite version can be accessible even for most smart phones. And the built in chat application is a very efficient communication tool. Plus, it is loaded with many useful features like E-logs, Task Management, and Document Repository just to name some.

The C-Desk was designed in 2007 as a service desk application with a variety of robust features for organizations of any kind. With features like service request mgt, asset mgt, knowledge base, photo gallery, notice board, log book and active directory, users are sure to get an experience of a life time.

The C- Desk comes as a robust service desk solution to help manage customer’s requests/ complaints and queries but lacks some key features. These features are case mgt, survey mgt, feedback mgt, forms mgt, quality assurance mgt, self service portal and social media monitoring features. It is still tipped as one of the best help- desk software solutions in the market today.

The C-Desk boasts of a wide range of features with great intranet application to make your work environment a systematic one and improve an organization’s interdepartmental communication. However, the C-Desk comes as a very exceptional application for process- driven business organizations with multiple modules like asset lifecycle mgt, e-logs, surveys, CRM for external/internal customers, notice mgt, task mgt, multimedia repository, document repository and process monitoring, all in one package for the best help desk solutions.

Every software has its pros and cons to deal with. One of which is C-Desk which is one of the software that is worth it to give some reviews. In terms of its multiple modules, this is one of the best part that I can consider as one of its best part since users will learn fully on the software.

When in terms of overall functionality of the software C-desk, I cannot say much about what is its worst part since I cannot find any. But if they can additional features for their future release and advanced options that can comply with the needs of large businesses that will be great.

For the overall feedback of this software, c-desk, I think that small to middle size companies can test this themselves to check if the platform and the feature that it has will match the needs of their businesses. Moreover, with its accessibility to smartphones, I think that it’ll be a great fit.