CallFire

Calfire is awesome. The setup is easy and the customer service support team is amazing. The best part of the Calfire is the customer service and the quality of the service. Whenever I had a question the customer service team answered every question. They were very patient ensuring I understood by walking me through every step. The quality of the software was beyond what was expected. When transferring from our old software the transition was very easy. The customer service team was there for me every step of the way.

Not much exists that needs improvement with this product. The customer service is amazing and the software works fantastic. The user-friendly software is truly amazing. I did have a few issues and glitches using the system. On the other hand the customer service team was very helpful. The issues were dealt with and I was walked through step-by-step until the issues were fixed.

I would highly recommend Calfire to anyone who may need this service. The software works amazing and works precisely they way it is suppose to work. The customer service team treats the clients amazingly. They are friendly and explain everything very well. The price is reasonable for what the product offers. This product will improve a company and improve how a company works.

Callfire provides cloud communication services to their customer. It is very simple to use and also possess the best features. The callfire service provider offering the services like text messages, voice broadcast, call tracking and cloud call center. It is the best way to involve your customer, save your time with more returns. While calling it has a fun feature for your customer that is playing background music on call. This tool is too good for those people who are not available 24 hours to receive the customer call or message instantly. This is the cost effective tool which attracts more people towards it. There are various other factors which help your business to give some support for more growth.

No doubt callfire provides various service but also ask few bugs.Whenever we try to credit some account in our account with quick add click but it never works and if we will refresh the page it again demands more bugs. Voicemail function of this tool is not perfect at all whenever I want to assign a voicemail on a number it always crashes. Actually, the main issue in this tool should improve the customer care support because they don't seem to be professional in their knowledge and don't know how to solve a customer problem.

Callfire is great marketing tools for those who have knowledge about excel in advance. No doubt this tool is good for transferring the caller to another phone number. This tool has set up options for outbound call and inbound call tracking even. At the end, I can say this tool is easy to set up but difficult to deal with it. My experience with this tool is average as I am not fully satisfied with their customer care service as they never understand how to solve our problem.

Call fire is easy to use and it is user friendly. Callfire voice broadcast is the one of the best feature which I liked the most. This will definite help the business in achieving the expected target.There are many benefits in Call fire like Cloud call center,Multi-line dialing,Data collection and reporting,Voice broadcast and Text messaging

"I do not have much to comment on the worst part of call fire. May be I felt pricing part of the call fire could have been better.Few areas like mobile and road map communication could have been made available.Also I felt that payment through paypal option should have been there since I use paypal for many of the online payment "

Overall, CallFire IVR solutions are easy to use and can handle huge numbers of calls and workstations at once without issue.This system allows you to import and export information very easily, and the easy-to-use user interface makes it simple to record messages within the system and send them out to many staff members.

CallFire seems to be offering service of call tracking software like many other companies out there and they have good prices. CallFire has some products like Text Messaging, Call Tracking, Voice BroadCast ... So it can help you engage your customers, save your time and see ROI. It is one of the easiest platform to operate and train your team to use it. It has a cool feature of playing background music while calling which can be fun for callers.

You got always keep a backup of your work because some people reported a failure of service during peak time and traffic. CallFire can crash sometimes so it's not so nice. They must work more on performance. CallFire can generate messy spreadsheets that need lot of work to be useful therefore you need to dedicate someone for this job. Some of the options are hard to do. Some reports also that their website have some bugs especially when you load funds to use their platform.

If you need to call large number of customers , or your company needs to measure the effectiveness of different marketing campaigns, or to send mass text messages to notify customers of promotions you may need to give CallFire Tracking solution a try. It seems that they don't have any mobile application and also no evidence of an SDK for mobile development , they should invest into helping developers make iOS and Android mobile application using their API. CallFire has a direct support with email, live chat, phone number, contact form, and ticketing system linked to your account messaging area. Their API is robust and documentation is complete and they also provide necessary support about it.

One of the most useful parts of Callfire is that allows you increase the customer’s memory by using personalized or automated voicemails. Also, each time that I needed help for using a feature or faced a problem, the customer service replied quickly and guide me in order to solve it appropriately.

I noticed that in case of too much traffic, there is a lag in time that the clients pick up and a problem with the voicemails arises since you can’t find them on the left side of the machine. Also, please change the hold music or give us the advantage to manually elect it.

I am using this software for two years and I could say that it allows you to manage large volume of customers very effectively. It would be perfect if they add some more features in order to point out useful details but despite the disadvantages which could be improved, I totally recommend it!

CallFire tracks the records of the customers and also manage the voice broadcasting. It records the contact numbers of the users and maintain the recording into its proper sheets. It has the ability to auto dial the number and answer the users or CallFire can deliver the messages to the customers. I have seen many of the software that do not respond as the CallFire respond in working and in delivering the messages.

CallFire is expensive s there are many software that are expensive but the nature of the working is very different from other. It actually helps the users to maintain the record that can create actual customer relationship management. I need to have its free trial too as I want to see the actual results by applying directly this into my organization. I have seen some of the users are reviewing the product is not as reliable as it should be.

CallFire is to store the contacts in an arranged manner and it delivers the new messages to the users in the accurate timings. I have found it nice in recording the calls and have a safe environment of the records. The contact numbers of the users are easy to maintain here but the reliability and cost features are not in the favor of the users. Less costs attracts the users therefore they should reduce the costs for B2B users.

Callfire is a great tool for campaigns that is cost effective and very easy to use. Management of this product takes little effort and its ease of use resulted to easy training of our staff. One thing I love is their selection of music genre while dialing as this can provide fun and entertainment for callers.

Like most of the products out there in the market today, Callfire has its own share of bugs and glitches which could be quite inconvenient at times. On the other hand, they do have an amazing customer service support that addresses these kinds of problems for most of their clients.

Overall, this product is very helpful as it aided us in reaching several recruitment targets in just a short amount of time. It boosted our campaigns and took it to a higher level. With an amazing technical support team and great overall service, Callfire has been a very important part of our company’s success.

Callfire is really effective for its cost, and it's quite easy to use, if you're new at it. It is also easy and simple to use when you wish to teach it to others, and even when you're the administrator. Probably the best feature they have is the fact that you can choose a genre of music to listen to while dialing, making the task more fun for all callers. Callfire's usability is absolutely decent!

The site has a few bugs. For example, whenever you try to add funds to your account and use the quick add function, the site doesn't reload as it should. If you hit the refresh button, you will be charged twice... It's also difficult to set up a phone number. While purchasing them is easy, setting them up with voicemails is such a hard thing to do. The process to assign voicemails was also confusing, and it also seemed like the system was making changes to the voicemail all on its own. Always have a back up, as Callfire can crash when you need it the most.

As I really enjoyed my time with Callfire's customer service, I advise everyone to contact them as soon as you bump into any trouble. All in all, there are better alternatives to Callfire, as this company has to begin improving things. They're just not that good. Since their system's not always as functional as you'd expect, make sure their agents give you a complete walkthrough!

CallFire is one of the best marketing tools available. It is easy to see how the system works with the live examples that they provide. There are various subscriptions, which will suit your business needs. This tool allows customers to call in on various phone numbers, which helps route calls efficiently. The web tools are impressive, as well. There are many features that will help your business grow.

The customer service is not great. They do not seem to be knowledgeable, which is a huge frustration. This is a huge hindrance for CallFire, and needs to be fixed in order for customer ratings to go up. When you have an issue, you want to be able to get it cared for. However, their customer support does not seem to know what to do to help you.

The CallFire interface is very user friendly, and has many advanced features. It is a great marketing tool, that can help business owners vamp up customer service, as well as marketing. However, at this point, CallFire customer support is not up to par. It has hindered its own success, and many customers are looking elsewhere for call tracking.

Their marketing is quite impressive. They persuaded me to purchase a plan by showing some live examples. At the beginning i purchased a monthly subscription to evaluate the results. The response of my customers was tremendous. It provides the customer with choices to call on different number. On the other hand, the API development tool was quite impressive but needs alot of bug fixes. I also recorded some of the calls just for experiments which showed exceptional results. they have quite impressive website design too.

I think their customer support is outsourced with no prior knowledge of dealing with clients. They have a worst customer service representatives that i have came across. They put you on wait for the five straight minutes and after that, the call itself gets disconnect. Apart from customer support, they need to become more responsive towards the emails too.

My overall experience was good with Callfire. I cannot blame the whole team just because their customer support is not good. However, their service itself never showed a bug which is quite impressive. It was my 2nd call tracking software but i must say that they have the best service in town.