ConnectWise

ConnectWise is a software that is useful for IT departments and companies. It is fully featured and performs functions such as service boards, service desks, company sections, project management, billing, voicing and sales. Improvement of the software continues as new features are added too.it is just the best for IT companies.

I did not like the customer care services offered. The product development services were awful too. The release of services takes too long. They are unable to cope up with the many customers that they have. There are also development problems that they are facing. It is critical here; customer delivery, high investment of time and money.

Customer wise it can be used as an integrated tool for all within your business. Together with an intergrated quoting and the RMM tools, ConnectWise offers a solution to our entire businesses. However, be careful on the customer service, don’t be enticed by the features. I would recommend that you find the basic skills from clients after getting the software.

"Service Ticketing has simple and Intuitive user interface which provides time tracking, service details. It is great system with excellent communication functionalities. It can reduce the time spent on number of mail exchange between the customer and the employees . This in turn improves the productivity. Time tracking is one of the best functionality supported which allows you to identity the area where more time and effort is spent"

"The CRM of connectwise could have been better . It needs improvement in terms of functionality and performance. Also Sales management functionality could be improved in terms of user interface , reporting etc., Though it has intuitive interface , some of the interface area looks outdated and few menu options are bit confusing"

"Connectwise is very good solution for those who are looking for the functionalities more than the Helpdesk. This can suit for the business organization where there is a need for tracking issues, scheduling reports based out of the issues , workflow management, Sales and asset management. This will best fit into the areas where all these functionalities are required. I would recommend this software for a Managed Services business and will be best tool in this category"

Forced to place something here, I really cannot say there is a best part to this company.

Their cloud services has issues. Lied to when asked to have a rep contact me, he never gets back to us. He seems to get paid well because I am told he is always on vacation.

This company is trying to do too much with their software. I get lied to about phone call returns, they avoid you if you have anything negative to say about them, and they generally stink at customer service. They are in the practice of buying up other MSP companies and folding them into their current service at an additional price. Their cloud system often goes down, leaving techs stranded at job sites without the ability to get the information they need. Their mobile app crash, lock up, and require constant updating. If you have the opportunity of finding a better MSP, take it.

The best part about this tool is its ROI that improved customer service competence and its various sets of functions is the different field in the company such as finance, sales, service desk, and project. It is assimilated with QuickBooks which is really helpful especially that you can check your mobile on the updates.

There is nothing much to dislike about CONNECTWISE just that when implementing the software, it takes most of your time. But what is great is that it’s not only a web-based anymore. Because before it was really slow. They have made a lot of improvements but still have to explore more.

Its CRM, project management, billing, and time-tracking are really one of the best foundation of this software. I would recommend to those companies who are looking for this kind of software to check and try this thoroughly if it will best fit your company and not a waste of your budget.

We've possessed the capacity to better control and dole out work and monitor open tasks, both interior and for customers, and decrease manual work encompassing invoicing. Billable hours have expanded therefore. With a disseminated workforce, it's less demanding to get imperceptibility into what's on every individual's plate and where their time is spent.

The application itself is no less than 10 years outdated. Progresses in outline and UI that make the least expensive iPhone application function admirably are absent from this "expert" programming. A couple of cases: no real way to look the whole database (genuinely), the documentation module is to a great degree restricted, no real way to setup an installment plan for tasks, and no chance to get for end-clients to plan their own particular arrangements.

Make sure to take preparing modules in zones past your quick employment capacity. it will offer you some assistance with understanding how everything streams together. Additionally, make sure to assess one of the citing tools.Absolutely consider ConnectWise as any expenses are exceeded when you discover the profitability of your organization expands tremendously.CW is most likely the best of an awful field (counting AutoTask, TigerPaw, and so forth.). It's a decent esteem at the cost, however I would cheerfully pay twice as much for programming that truly worked better.

The ConeectWise product is basic, solid and dependably works. I never have issues with it where I have to trouble anybody in the workplace to make sense of anything. The tech fellow in the workplace has possessed the capacity to alter the product to give it a more individual feel for the organization (our own logo, and so on.). Not at all like different bits of programming, I never need to hold up when overhauling, submitting or exchanging a ticket.

Starting now, I truly have nothing terrible to say in regards to my involvement with this organization. Their configuration is not the best, but rather it didn't trouble me. I truly welcome their work, and I genuinely think they are attempting their best to keep the greater part of their clients fulfilled. The few bugs you may discover on their framework are totally unmindful, and I trust the vast majority of you won't see them. The people(staff) working there are incredible!

I trust CONNECTWISE and their product, so I need to prescribe it to everybody. I trust you'll be generally as fulfilled as me, in light of the fact that their administrations are moderate, and everything found in their product has exactly the intended effect. Take after their directions to begin, following the product itself is entirely simple to utilize, however if all else fails, contact client support, as they will help you with any inquiries that you may have.

Connectwise makes our business unifies with one application. The attractive features contain by this tool are project tickets, service board, time tracking, document management and company management. It is helpful to IT department and IT companies. The time spent on the number of the email exchange between our employees and customers is reduced now. The productivity of our business is also improved. Time tracking is one of my favorite features of this tool which make my work much easier as it identifies the area where time and effort are spent more. It has simple and intuitive user interface which provides service detail for us.

The problem I faced is that sync of schedule does not work properly. They don't handle the purchase value fluctuation or extended cost. They don't even have sub-temporary workers.The main issues arise when an update of the system takes place and had back up for this, it took so much time due to which I lost some of my new clients too. Project management should always improve. The customer support care service is worst of this tool as they lack knowledge and take a lot of time to solve our problem. I think more improvement is needed in the area of interface and reporting.

Connectwise makes our company sell and support through technology. It is a leading business management on the worldwide basis. More than 10,000 users use this tool to have more profitability, accountability, and operational efficiency in their business. It has been providing this service for more than 15 years in the market. It provides the various features like CRM, finance and billing, workflow automation and help desk and customer service. But I think they should improve their customer support service as they are not responsive and not even have much knowledge to solve our issues on time.