Five9

This program helps in maximizing the time for your team in doing their work. You can monitor their activities which mean you can easily identify if they are performing well or not. Aside from that, you will also get satisfied with the call recording feature of this program which is essential to call centers.

Customizing a report using this program is not an easy thing. There are also times that you will find it difficult to log in because of the updates made in the program. It is also quite disappointing that it is not integrated with a dashboard that can be very helpful when managing the team.

Overall, this is a useful program that can help you monitor the performance of your team. It only means that you can have an idea about the possible outcome in your company. If you see your employees working hard, then it only means that there would be greater productivity that will result to greater profit.

Five9 is actually a call center type software that is working to produce inbound and outbound channels for the product reviews. It works to have more contacts for building database management of CRM. Five9 is specified for direct calling and automatic answers to the users and one of the applicable software with all positive effects.

The whole working with the feature extension working is good that leads towards sales automation. It easy to answer facility and toll number provision is another way towards betterment of the organizations. It is available in fair prices in markets and cater the small and medium level organization properly. Five9 facilitates me for having new customers and new users of my product and the old one becoming more loyal.

Five9 tracks the calls and provides me with the facility of call recording too. It is reliable in automatic answer of the calls by user and help desk with live chat make it more competitive tool for me as well. All the inbound, outbound and the mixed contacts are being save by this for having further CRM with the customers and these contacts are actually the key to success of my organization.

What was the best part about using Five9? Five9 corrects the major hassles and weaknesses of legacy call center software. Gone are the days of bloated, snail’s pace call center software; and no more confusing multi-screens that required agents to constantly sift through in order to find the information he or she needed yesterday! That’s why I like the five9’s Agent Desktop Plus’ easy, fast, and smooth performance. I especially like the way five9 neatly consolidates all the disparate customer source channels into one, unobtrusive sidebar on the left of the front screen.

Although the overview video of five9 is accessible on their website, it’s annoying that I am required to fill out my contact details on their “registration form” - JUST TO VIEW THEIR DEMO VIDEO OR EVEN TO SIMPLY GET A PRICE QUOTE. Which brings me to my second gripe. Without “tipping my hand” and letting five9 know that I might be interested in their software, how can I verify that it is truly the right fit for my small call center?

Five9’s cloud contact center and Agent Desktop Plus software is a solid choice for boosting your call center’s productivity and profits. By simplifying the technical aspects of the whole customer-agent interaction, resolution, documentation, and follow up process, your agents can concentrate on their main job: effectively and efficiently meeting customer needs.

Five9 offers a very detailed documentation on how to use it. This will make you have an easy time even as a first time user of this software. It is among the best live chat software. Five9 has been available in the market for a very long while and it is widely used. The system is frequently updated to meet the current technology. This software is the right choice. The customer support service is always available to help in case there is any problem by the users. They don’t have specific working hours. These guys are available 24/7. Five9 manages both outbound and inbound capacities that collaborate to produce Active Blending. The most interesting part about it is that it has a built-in call recording. This makes it easier for you to work with the software without seeking other features from other third party software. This software offers a free trial version that will make you know how it works. By trying it, you will be able to know if the software will meet your needs. Five9 is cost effective. It is cheap compared to other software that offer the same services. This makes it outstanding and suitable for even small-sized firms.

The software is developed for call center agents. If you are not familiar with the call technology, you will find the software a bit complicated. The fact that you have to fill your contact details on their registration form is also annoying.

This software offers amazing performance and is the right product for your call center. For any business seeking a perfect solution for call handling and user experience software, Five9 is the one to go for.

Five9 is truly feature packed and versatile program - also, it is rather easy to use once you get used to the program (for a beginner, at first it might be a little overwhelming). Real time monitoring, call recording and the overall quota management is made so easy and hassle-free. It has made a tremendous difference in our sales team!

Five9 has a LOT of components and therefore, for a less experienced user it is a little difficult to comprehend everything. Also, sometimes it can be a headache to get a response from customer service and find a solution. Fortunately, they are very helpful, but simply as there are so many functions to the program, even the customer service rep seems to be overwhelmed.

Five9 is a dream-come-true for any company looking to improve their sales team and their efficiency. It automates most of your tasks and has so many extra features, I doubt there is something you will miss. Also, it is rather affordable so I'd say it is definitely a worth investment!

This software is most often used by call-centers around the world to help them manage their inbound and outbound or multi - channel contact centers. It comes with such features as the IVR with speech recognition, customer relationship management (CRM) integrations and predictive dialer functions. The Five9 platform has an effective customer service and also capabilities for integrated workforce optimization and quality monitoring components as well as agent scripting features

The software implementation is not an easy task but gets better when you understand usability. Most times you are faced with technical issues but taking time to troubleshoot can solve it. Since it runs on the traditional java plugins, most native browsers don’t support it but I’m hoping the vendors would had found a solution to that setback by now. A lot of frustrating timeouts and crashes without adequate error messages to these effects which I suspect are bug issues but the vendors should have sorted these issues out by now.

The platform comes with an amazing supervisor program that ranks it top among competition. Its integration with other platforms is highly impressive especially the Zendesk and has an impressive customer service to guide users who have issues with usability. However, it would be world- class if the vendors can make profound improvements to make it a more robust desktop client.

I can visually see exactly what agents are doing to manage their time. It is also great in a small call center environment. Allows the business user to handle nearly all of the technical aspects of managing an inside sales team. This application is user friendly and makes handling real time calls easier than any other costumer software out there.

This is about interruptions or internet issues that would impact performance. Five9 crashed when there were more than 2 workers using it. If our internet becomes weak and don’t have a good signals our call quality is affected, and if the internet become weaker than usual we have dropped calls forcefully.

Five9 have a great tool that can be implemented quickly into the team. The Set up and monitoring could use improvement, and the support team is very helpful in the troubleshooting process. This is easy to use and has a lot of different features. Sometimes the application crashes, but it will automatically restart and does not drop the call so you can pick up where you left off at.

I like how the integrated callback tracker notifies you when you have a callback and it's a sound plus a pop-up notification. I also like the instant messaging system because it helps to message my coworkers and is a lot quicker then using email. The customer service that we receive. Five9 understands that our dialer is our company's lifeline and is very responsive to needs and issues.

We did have some connectivity errors between Five9 and Salesforce. There were a few instances where the phones went down and we were unable to make or recieve calls, which was challanging. Because of this we were able to set up a process to reroute the calls if something like that were to happen again. The Five9 team also did a great job of coming to our aid when something like an outage occurred. We were always able to get them on the line and get the problem solved quickly.

Five9 is a great tool that can be implemented quickly into the telesales team. Set up and monitoring could use improvement, but the support team is very helpful in the troubleshooting process. Make sure to involve your businesses IT department while implementing system and make sure they are communicating with Five9 on a regular basis for training and new implements.

Being an user of Five9, I would say it is one of the best software available in market for cloud call center software along with ACD, IVR, CTI, Multichannel. It is easy, fast, reliable, affordable, and secured software available in market. It is very useful to call the customer by just clicking once from customer profile. At the same time, customer's profile populates in your open Sales force window, which provides all the information about that customer.

The worst part about using this software is, it is unreliable .There are so many technical failure issues with Five9, which affect my day to day work. Also while using the Five9, I found issues like call dropping, transferring call issues. Sometimes Its ‘Flag drop out’ function does not work properly as customer who has already flag as disinterested, also gets the call.

Experience of using Five9 was not too good. It's major feature is “Flag Drop Out”, which does not work many times. Except this, add-on features of Five9 are good to use. Overall experience of using Five9 with addons is awesome. Five9 provides everything, which you need to run an inbound, outbound or blended contact center.

With Five9, you get the posibility to have a complete oversight. From agents, to different systems. Its easy to create campaigns and profiles you need in campaigns, adding users and you have a great overview with each campaign. You can record your own IVR`s and drop voicemails. After some trying forth and back, its actually pretty easy to transfer calls and conferencing between your agents. This application is also cloud based and allows you to incorporate your computer and phone as one unit Five9 gives you the ability to auto review an account, auto save current data and view historical data very easily.

Sometimes it's hard to get through to support and once you get through, its hard for them to understand what your issue is. Its difficult to get logged on and it seems that Five9 have some Java issues. Lately I have experienced a wave of technical issue, most of them related to Java. Its like Java doesn't consistently play nice with our computers.

Five9 system is easy to download. While the initial setup and integration can be a bit overwhelming at first, then the software itself is very user friendly and easy to navigate around. It contains many features, such as making it possible for employees to work from a home office. This way you actually don`t need a call center building. The technical support staff is very friendly and helps you with all the questions you might have.