Gainsight

Gainsight is a good customer service software that helps you in assessing the market trends and developing more productive solutions to attract more customers. The software comes with an excellent analytical ability, which helps a lot in designing business strategies or marketing campaigns. The software boasts highly customizable dashboard that is designed for ease of use. The tool saves a lot of time and efforts of finding the right leads and also helps a lot in minimizing the risk factor.

The software definitely has got a highly customizable UI. But it feels a bit sluggish due to the high amount of data that it displays on its dashboard. The search feature needs a lot of improvement. Reporting can also get better. Sometimes, the reports show inconsistent and inaccurate data. Few minor bugs in the system also feel annoying sometimes.

Gainsight performs a reasonably good job in providing a structured approach to manage the existing customers and tasks associated with each of them. It saves a lot of time in managing the customer and also helps a lot in streamlining all the activities. The application’s sound integration with SalesForce is a big plus. However, I would recommend you to take a use its free version to check the compatibility before moving on to the paid version.

Gainsight is easy to use and friendly user. The automation features allow me to see the risk of my accounts early so I can manage it and prevent the bad future will happen to my accounts. The feature industry-leading is customizable and very quick to set and release cycle. They have the momentum and resources to continue to lead the industry moving forward.

Sometimes the support is delay to solve the issues. Also the displays in salesforece is a little bit small, it would be great if they made it a little bigger. Sometimes the UI is buggy and slow, it is maybe because of the information we add is big, it will also be great if the system can handle big information.

Gainsight tools provide structure to help the users to manage task and activities with the customer. There is also a summary section that will show the current contract values and important dates and data such as: industry, comments and status. This software can be a great platform, try it if this software suits to you or not. There will be trial and error but I can be more successful if you ask help who already knows this software.

This software makes it easier for you to identify what account needs to be prioritized. It reduces the time that you have to spend in searching for the things that should be done right away. With its automation features, you can keep accounts away from risk. It also works well with Salesforce.

It is quite hard to make changes with its 360 view. The search feature is also disappointing because it is only applicable if you are looking for a customer’s name. There are times that it loads slowly and you can also experience bugs. Information from the reports is sometimes not accurate.

Overall, this software can help you optimize your time properly because you already have an idea what are the things that you should do thus resulting in greater productivity. You can also protect valuable accounts because of its automation feature. It is an advantage that the application is well-integrated with CRM Salesforce.

The Gainsight is an excellent customer management software that allows data from multiple sources. The platform permits the analysis of massive user data to arrange as well as automate available intelligent customer success actions. It comes with role-based dashboards plus already generated reports and the report builder accurately helps to understand the importance of team actions as well as optimizing user performance.

The Gainsight is a limited user based platform which only serves large enterprises and mid- sized business. It does not support integration of other platforms except it is Web –based. Another setback is its support for the United States and Canada -based users alone, as well as the lack of support for multiple languages.

I like that it comes with a free trial version and offers users excellent and accurate engagement analytics with rule- based alerts. It keeps users up to date with it role- specific live dashboards, while helping them sort, filter and export data at the same time. The platform offers diverse tools to users to enable easy navigation across the platform. I recommend it, even with little reservations.

Gainsight integrates well with Salesforce giving companies that are using Salesforce an added advantage of working great. It has a cool user interface that displays customer’s details in one window to scroll for fast navigation. They have helpful sessions like the webinars and blog posts that are informative to users. It is configurable enough to suite a company’s needs.

Certain sections like Habits, Sponsorship and Support need work on how to capture data easily. Editing information is quite a task here. Their search features are not well developed. Filters in this system do not have a save feature set to enable easy processing of the identified data. It can be tasking when updating single records.

It is important to configure the system for better performance other than click and install. It has an improved data discovery feature. It will definitely change your business performance and you will see the difference in a few weeks. Just learn how to use Gainsight effectively and there you have it.

Notwithstanding a business sector driving item, Gainsight gives incredible thought administration in the client achievement space, conveyed through their client achievement group. It is an awesome advantage to have in conjunction with the Gainsight stage itself. This emphasis on client achievement is clearly reflected in their item advancement as they keep on repeating and improve features.Our CSMs use CTAs, Co-pilot and different elements frequently. The vast majority of the built up components are anything but difficult to set up and work, when all is said in done.

The 360 perspective is not as adaptable as I might want. Despite everything I invest a considerable amount of energy retreating to the conventional record view in deals power since altering is much simpler from that point. On the off chance that the 360 perspective were completely editable, I would be completely fulfilled. The other piece that can be disappointing is the pursuit highlight. The main completely useful inquiry mode is 'Client name begins with.' obviously, the Salesforce quest can scan for anything and draw up various records that match the criteria. In the event that Gainsight enhances their inquiry capacity, I will be extremely satisfied.

Gainsight can be an extraordinary stage, however there is no single set in stone approach to utilize it. I expect that there will be experimentation as you convey this with your Customer Success group to figure out what works and what does not.I would be exceptionally tolerant in actualizing Gainsight and make sure to have a decent MVP before dispatch so that the CSMs have a tenable item and won't return back to the old programming

Industry-leading feature-set, highly customizable and very quick release cycle. They have the momentum and resources to continue to lead the industry moving forward. Love the annual Pulse conference they put on. Their team is amazing to work with. I love that I can access so much data and information on my accounts in one place. As well as the CTAs that are triggered when an action needs to take place either risks or opportunities.

Make sure you understand all of the features and implement carefully. Think through the CTAs, # of CTAs you use and how you set them up to impact your scorecards. Again, these are powerful features, do your due diligence. There always seems to be little issues with the data migration. We can never seem to get the correct answer when looking for certain Data. Also, I don't think it is fully reliable information.

Dive into the program full force. It is best to just go for it and start using Gainsight for all of your Customer Success needs. This allows you to have better understandings and usage of the entire program and its features. Think carefully about your business requirements. As you implement, think about the main things management and others need to know and minimize the overhead you require of your CSMs.

Gainsight gives the opportunity to asses the customer at 360 and ope-rationalize the customer life cycle is another effort of the software. From all its abilities the best and most result oriented is to manage the customer risk, that provides us with the old customer with more rationalized decisions. Gainsight is good in gain of trust of customers.

Gainsight is lovely application with simple to use tools, it is good do not have the bad thing. I like it since I am using it. Targeted enterprises are small and mid sized both, where it helps to make success plans for customer satisfaction level. Gainsight is lovely in working and I feel comfortable working with Gainsight. Further I ever recommend this tool.

Gainsight is reliable and easy to use with extra features of customer satisfaction. It likely produces the best results of customer life-cycle and demand of the customer. Customer 360 degree information is quite easy to use and is result oriented for me. Gainsight enables companies to have cross functional visibility of all the factors related to customer services.

If you are an administrator the main thing that you would be concentrating will be the configurability of the software and the ability to manipulate the data that is provided to the user and not only that the product team works closely with you to post information online without any confusion.

I would not consider it as the drawback but the problem appears to be with the interface which though is user friendly at times appears to be a bit on the clunky side but I have spoken to the support team staff and they told me they are already working on it.

Gainsight comes with the tight integration and they are integrated with the most popularly known Salesforce .com which is the strongest aspect for the product and the connectivity is the highlight of the tool and the workflow seems to get better as you get used to the software in quick time.

Gainsignt permits you to invest less energy searching for things to do and additional time doing that should be finished. That’s about what I like most about this product. There are other likeable features but need less be mentioned now. Summarily this not an app to die or but instead one that makes living a little easier

No dislike to claim so far. Don’t know that such status will not change as time goes by but for now it is an ok product – at least, as it appeals to me. I look forward, however, to tweaking and upgrades in the future but will not be surprise if none should be set in place.

Gain some insight into the proficiency of the product and the potential as well then ecide if it is best suited for your needs otherwise you might end up making an uninformed decision and therefore having conflictsalong the way. Gainsight, in y view, is a ok deal but that is in MY view