Inflectra KronoDesk

Are you drowning in support emails and need a way to manage your company’s help desk? Do you find that customers keep calling with the same questions over and over again and you’d like a way to allow them to help themselves?

KronoDesk provides a single, easy to use destination for all their support needs. When they arrive with a problem, question or enquiry, KronoDesk will direct them to relevant knowledge base articles, suggest helpful discussion threads and provide self-service solutions so that they can find a wide range of immediate solutions and suggestions.

KronoDesk eliminates the time and effort spent checking separate systems for help desk tickets, support requests and forum posts. Using the customizable agent dashboard, they can view all their assigned tickets, monitor incoming forum posts and check for new tickets all from the same screen.