Kayako

There are such a large number of elements which are well thoroughly considered which just spare us time. Our SLA notices truly help our inner backing to guarantee that we bear in mind to upgrade tickets when we get occupied. There are truly 100's of reports out the crate, which was extraordinary for us as we got measurements to a few things we had not contemplated!. We have yet to use the items maximum capacity, fundamentally because of the profundity of adaptability, yet everything works immaculately, and the experience can just enhance as we grow more.

Kayako's offer work area arrangement some assistance with canning now and again be hard to learn and comprehend as the site manager. Kayako has intense reporting apparatuses at the same time, the reports must be keep running in Kayako's own dialect which is like SQL. Reporting ought to be a straightforward errand yet tragically this is one region where Kayako still needs assistance. A straightforward reporting UI would go far in siting directors get the reports they require fast.Setting up a computerized bolster mailer record within Kayako was likewise perplexing and required Kayako support.

Kayako is an awesome programming for following administration tickets and noting visits on your site. I cherish seeing when individuals visit our site with the goal that I know something is approaching. I additionally loved having the capacity to see a client's history when I made a ticket for them, with the goal that I knew how frequently they reached us.Also is extraordinary instrument for little to medium organizations however needs in a few elements that could be a major issue for your organization. Ensure you poses all questions before buying. Backing is extraordinary for the item however alters/highlight solicitations are moderate as they are a little shop and have many fix tickets in overabundance.

Creating tickets seems to be easy basic process on Kayako. Kayako offers easily scalable support platform. It is one of the respected help desk solution in the market. Even it has some limitations still it is a capable software. Over all, Kayako delivers average features including basic ones at a middle price. It can be used as a help desk solution as well as a customer acquisition tool.

Kayako has expensive features. They reserve many options and advanced features only on their most expensive pricing plan. Multi-channel reporting is only available on the most expensive plan for example. Kayako lacks some basic features that are available on other competitors like Freshdesk.. It can be difficult sometimes to attach and receive files especially when it is about huge files. Kayako has clunky interface, managing tickets can be difficult sometimes. The use of code and the fact that you need to copy paste some code snippets can be problematic.

Kayako has reasonable pricing plans. You can try it out using a free trial for up to 30 days. Kayako also has great mobile integration capability. You can use it with iOS, Android and Windows based devices. Kayako helps in gathering information about your customer to be able to deliver the best service.

"Best Part of the Kayako is that it has a great mobile App. Mobile App is solid , reliable and simple for using. Kayako offers three kind of services based on the functionality required for the Business organization. Case, Fusion and Engage are the three services . Case concentrates on the ticketing part. Engage offers live chat service and Fusion supports both case & Engage Functionality. While Fusion is mainly taken up by many larger companies, For small and medium-sized companies , Engage is more than enough to meet the live chat experience"

"I felt Agent Monitoring & Stats feature should be supported for a best Live Chat software. For most of the business organization, they need to track the agent's conversation with clients and get the report once the chat is completed. This report will be useful while taking some important business decision. It also does not support real time translation. Also Integration with Netsuite CRM is also not supported"

"I would definitely recommend Kayako for its Engage Functionality. Engage is budget friendly and supports full features.. Engage's supports customizable invitations and windows, an agent spellchecker, image sharing, and ability to control another’s desktop. It also provides the feature to view and track important business data. Consider Kayako's Engage if you are looking for cost effective live chat tool"

Kayako provides email, chat, web and phone support. Meaning all your customer conversations are at one place so it saves time and improve productivity and decrease turnaround time of responding to any query. 24/7 support is something any customer would love. You can set priorities to tickets and set a flag to it indicating its status.

Kayako is affordable software and easy to use and have rich features too. There is hardly something which you can consider as its downside. I have heard that Android application does not include all of the features you can access from the web portal. I don't have used app till date so I don't know what is the case. I don't find any issue with the web portal.

Kayako provides cloud-based customer service platform and on-premises help desk and customer support software. Kayako is available both as a SaaS (software as a service) cloud-based solution ('Kayako OnDemand') and as an on-premises, self-hosted solution ('Kayako Download'). It is a software which scales with your business. It is suitable for all small, mid and large size organizations.

It improves the connection you have with your customers because you can provide them excellent support through email, live chat, tickets, and a whole lot more. If you can resolve issues with your clients right away, then for sure they will get satisfied and will continue working with your company.

The program does not work well with the remote support software. The features that are offered by this program to android users are not satisfied. It still needs improvements in order to attract more users. We all know that most people these days are fond of using their android devices.

Overall, using the program for your company can help you acquire more customers that will lead to greater profits. You can immediately deal with the problems of your clients so that you can satisfy them. There are various ways presented in this program to help you stay connected with your customers.

One of the genuine software for customer service. Modern world prefer the customer as key components. Kayako is valid for helping in issues tracking in systems. Customers have the facility over here to chat live and ask about the issues in product usage or they can tell thier issues regarding the product experiences. Kayako gives the opportunity to help the customer via free help desk offers.

It is one of well designed software having solutions for problems. It is not cost defective as users want those software that do not increase their expenses. Other functions are good in it. I am satisfied from its functioning of this software. Kayako helps to have complaint fro the customers and solves the issues by tracking them from employees complaints.

Kayako have the capacity to track issues and customer complaints at the same time. It is well designed and easy to use. Help desk is very positive tool of any software I observed as people like this to take help about some meters and may need to ask about purchasing new products. It is effective in generating sales as customer data will develop in it and these data contacts can be use further

Kayako is a customer support software that has been in the market for many years and is trust by many large brands. I like them for this reason and also because everything is simple to learn and use. The user interface is very well setup. Very clean looking and straightforward. I found the help information to be very helpful to get be going with a complete understanding of my account functionality within a couple minutes. You can create a news stream and a knowledge base as well which helps customers find answers before they submit a ticket. I find that by gathering answer from all your tickets ongoing and creating questions for them, no matter how minor they may seem, if it's relevant it's best to add to the knowledge base because it's a cost savings tool in itself. If customers are empowered with the answers it saves us the time to serve their ticket. Time which is spent on other priorities. I find companies that do not employ this practice to be examples of less than adequate customer support as well because the knowledge base provides a good base for training and source for agents as well. The strongest feature of Kayako in my opinion is the ability to automatically setup accounts for new support customers. So they don't have to register first and then login to send their first ticket. It can all be done for them and they can send that first ticket with no hassles which adds value to their experience overall as a customer of prospect. The tools available in Kayako allow agents to respond nearly in real time which is great because I sincerely believe that outstanding customer support is a major way you can influence your word of mouth marketing. Especially if you read a lot of reviews prior to investing in products and services such as I do, you can really gage the significance of a software company beyond its features and functionality by it's customer support. For example, Godaddy offers 24/7 free support including email, live chat and by phone. And they are very helpful always. I have had a technical ticket escalated to a software developer who worked with my team for almost four hours until an issue which was resolved. That is simply outstanding customer support and is the most significant reason I recommend them to other and have done so to dozens of people, many of which I know for a fact have signed up to their service.

The admin tools and customization are a bit challenging to learn. And the reporting feature appears to run using Kayako's proprietary coding language which is not efficient for most users. It could definitely be simplified. That would be a great help. Kayako uses a lot of their own terminology to describe their features and functionality. While it all makes sense there are a lot of terms as the admin which may not be familiar to you and so there's a time investment involved in learning through their support material and even Googling some of it online.

Kayako allows you to measure up to your own best experience of great customer support. Great support is perhaps under-utilized in terms of a marketing strategy because it is at the root of your relationship to your customers which is the source of your trust and the single most important reason they purchased from you. Beyond the quality of product or service itself how they receive follow up care by your company makes or breaks whether they are a customer for the long term, or whether it's a one time thing. And people are not shy about letting others know about their positive or negative customer support experiences online. And the sincerity and helpfulness of your support gains a reputation in the form of online reviews which plays a major part in pre-selling your company whether you realize it or not. Kayako is not the least expensive choice in their market but they are a very well trusted company with a very professional customer support software that you can rely on for multi-channel communication with your customers very efficiently and that's enough to justify this cost as your ROI is going to be good by using this software.

I think that with Kayako, you have a reliable tool for almost any organization that needs to set up a decent and functional help desk. I haven't had the chance to use their services for thorough testing, but what I can say is that I'm satisfied with almost everything. If you want an easy-to-use, adaptable and above all, a decent piece of software for building your own help desk, then you should give these guys a shot! But know that they lack providing a bunch of information, which is always welcome in my book.

I dislike the amount of results and all other forms of data I receive from Kayako's platform. I honestly think they need to focus on that, because providing vital information to a user is what software like this is all about! On the other hand, Kayako is really useful, and the chances of you stumbling upon a bug while setting up your very own help desk are really low, which is amazing!

Overall, I would have to say that Kayako is in fact an average piece of software for setting up your very own help desk, with its good sides and bad sides. Like I said, they are very reliable, but the only thing they should rework is the information provision part, because it's always a good feature in any similar type of software, and Kayako should keep up with the competition.

The best part about this tool is its customer support platform which is already integrated. This has taken along several sustenance channels like live chat and email that are wholly I can say are already a wholly integrated scheme. Further, I like that I can set up automatic notifications to save my time checking back and forth on the app.

With its potent reporting tools, it is sometimes difficult and hard to learn how the app works, for short, the navigation of the tool still needs an advice or help from a tech-user or from the help-desk. In addition, there was a time when attaching of file takes more than one attempt that takes most of my time.

This tool is affordable and great for small to mid-size businesses. If you are looking for a tool that has an awesome live chat, well, this is what you are looking for which is a top-tiered solution. Also, try their cloud-based testing so that you can ensure yourself that this is the tool that is worth your budget.

The KAYAKO software is a great tool if you are in dire need of a client - centric way to handle and manage support. The software gives users the ability to track software issues and comes as an online support interface for all issues affecting software. KAYAKO is easy to use, has an impressive user interface and comes with excellent reporting features for an all – round package. It offers business users quick resolution and provides a good follow- up structure to problem solving

The software sometimes has issues with usability just like other software competitors in the industry but I think it needs to be made more stable. Quite a number of users have maintained the slight problem with selecting different views , and I believe the software vendors can fix this in subsequent improvements.

It IS an amazing business solutions tool, very robust and comes with well thought - out colour codes.This means it is relatively simple and easy to use. The software does not require much technical support as it is a well-integrated and consistent platform for issue resolution. KAYAKO is very useful in tracking sales while being able to ascertain how much work and effort each sales person is putting into productivity.