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MiContact Center Solidus FAQs
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Updated August 16, 2017
How often is MiContact Center Solidus updated? When was the last major revision?
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MiContact Center Solidus | August 16, 2017
The latest major version was released in June 2015. It has been followed by a 9.1 release one year later and then a 9.2 release in December 2016. Version 9.3 is planned for Q1 2018 and will among other things include integration to Mitel's powerful CloudLink API platform. (more)
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Updated August 16, 2017
Will this software work with my Galaxy S7?
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MiContact Center Solidus | August 16, 2017
Yes, the Mobile Agent application will run just fine on a Galaxy S7. (more)
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Updated August 16, 2017
We're currently considering a few different options; what sets MiContact Center Solidus apart from others?
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MiContact Center Solidus | August 16, 2017
MiCC Enterprise (aka MiCC Solidus) is a full featured muli-media contact center, yet very easy to install, configure and get up and running. Full reporting (real-time and historical) is included out of the box. Powerful, yet easy to use, applications for the agents are available for desktops, browsers and mobile phones. Server, desktop and web APIs enables integrations to any CRM, WFM or other business application. Integrated IVR with support for VoiceXML, database and web services access enables powerful self service applications for voice, email and SMS. See: http://d3zs5oljjs68i.cloudfront.net/sites/default/files/MiCC%20Enterprise%20Brochure%20341108-R1611-EN%20W.pdf for more info. (more)
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Updated August 16, 2017
Is MiContact Center Solidus offered in different languages? If so, which ones?
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MiContact Center Solidus | August 16, 2017
MiCC Enterprise (Solidus) is localized to 13 languages: Arabic, Danish, German, Spanish, Finnish, French, Italian, Dutch, Brazilian Portuguese, Swedish, Russian and Simplified Chinese (more)
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Updated August 16, 2017
Am I able to use my Windows computer with the software?
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MiContact Center Solidus | August 16, 2017
Yes, the Windows Desktop MiCC Agent applications is designed for Windows7, 8 and 10. It provides the agent with a single application to handle all types of customer interactions such as voice, email, chat and social media (Facebook, Facebook Messenger and Twitter). (more)