Salesforce Service Cloud

What can I say, this is one of the best software that I have seen so far because of its features that can be easily managed. This is most especially when it comes to dashboards and making, creating, and updating reports. The inter-tab browsing is also one of the features that made the software looks great.

There is not much to say for the worst part. But there are some limits when it comes to force.com platform which gives restrictions that results to inadequate use of some of the advanced options and features in the platform. Also, it is a bit pricey for small companies.

Overall, this product is something that we should look in the market. Salesforce has been releasing updates which of course we should be also updated especially companies who have already use this software for a longer time and companies who have been eyeing on this tool. Try and take advantage of what is free.

This is a tool best to handle and manage your customers inquiries and needs. This will help you best manage and work on your customers inquiries. I am very happy that we moved to SalesForce Service, I am very confident that all inquiries are being managed, routed and escalated properly without any delays.

I do not have too much to dislike with SalesForce, I am completely satisfied with everything that I see with them. There are few slowness on the software but I see it very manageable and too big of an issue. I am not sure though if the issue is with my connection or the software itself thus no one to directly blame.

This software has perfectly exceeded my intentions of providing great customer service to my clients. All issues I need to work on on salesforce are being handled, escalated and managed very well. I do not have any issues with them and I am really glad that we get services from them. This is definitely a great way for us to handle everything right for our customers.

Salesforce offers the ability to customize the system to the exact needs of the company with precise details. Custom development can be dome on the application with open API’s. It has great reporting that allows one to combine indexed records that the user needs for a particular task and it’s just so efficient.

The company does not update the systems functionalities. The updates that the system gets are normally billed which is an extra cost to the client. The interface is not that great and does not include the current standards of applications on web presence. It has an annoying function called auto time-out

Salesforce is great for companies with more than 500 users. Small users are not recommended to purchase this service. It is scalable enough to fit in any organization and perfect for the big businesses. There is a lot to learn about its features that users need to know, but once you grasp them, you get it right.