SmarterTrack

SmarterTrack is an online help desk that allows you to improve customer service while better utilizing employees and lowering your overall support costs. Deliver unparalleled customer care using an email ticketing system, live chat and VoIP integration. Plus, SmarterTrack has a self service portal that includes a complete knowledge base and an online community for user-to-user interaction.

Features include:

- Email ticketing
- Issue tracking
- Live chat
- Call logs
- VoIP integration
- SIP-compliant softphone
- Self-service portal
- Customer community with upvoting
- Knowledge base
- Ticket and live chat templates
- Events system (macros)
- Task management
- Customer surveys
- Support for multiple brands
- Internal agent and group chat
- API-driven
- Complete help desk reporting for agents, managers and system admins
- Support for multiple languages