WebsiteAlive

Website Alive is a great tool to ensure that you are providing best assistance to your clients visiting your website. The best feature for me of Website Alive would be the ability to do a one click call button to reach any of my available customer service reps. We were able to connect with our clients well and do sales and marketing to all our website visitors.

It is hard to think of what I do not like about the software as all is performing according to my needs. If there is one thing though that I hope they could work on it would be the consistency of the software performance. There are instances that we could not connect to a client who sent his/her inquiry, not sure though if it is clients connection issue or us, nevertheless it just happened once or twice so not a biggie.

This is a great tool to ensure that you could keep your clients just within your reach especially if they are on your website. This definitely increases our chances of getting closed deals and sales as all our clients are being answered real time via voice or chat assistance. This has improved our sales a lot thus I highly recommend the tool.