Whatfix

Whatfix enables businesses to improve their overall support while reducing training time. Its intelligent interactive guides has the ability to engage users like no other program in the market by creating a comprehensive tour of the platform in a neat, structured way. User level segmentation allows you to make personalized onboarding experiences while user interaction data provides insight on how the visitors were engaged while on the platform. Furthermore, businesses can improve user retention by working on tangible onboarding experiences. These are just some of the features that Whatfix is equipped with that can benefit your business.

Whatfix is already a comprehensive program that has everything a business could need to improve customer service and so far there is nothing unfavorable about it.

Whatfix is designed to engage users through interactive guides, make training sessions more effective, and improve overall support through self-service functionalities. With Whatfix, businesses can easily measure how effective each engagement is through state of the art analytics. No matter what industry you are, Whatfix can help your business succeed in the field of customer service.

Whatfix is a great tool to work with and I would rate it as one of the great products and they also provide you with the much needed option to keep track of the tickets that are logged in and it also makes it simple for the users to sign in and log tickets.

Whatfix does not allow you to see in depth about the deep analytics of the guides that are available at the users disposal to get them out of trouble and adding to their woe is that they are not available on the mobile platforms which is not good at all.

Whatfix is a well known platform that allows you to create much needed interactive guides which guides the user throughout the project and it also allows the user to improve their performance on the project rather than spending time logging tickets and then waiting to get the tickets solved out.

Whatfix as a customer satisfaction software has such a simple and user-friendly interface that even my grandma can use it without much learning. All the features are so easy and straightforward that you do not basically need any guidance to execute your work on this tool. Also, the reports can be converted into PDFs with this tool. The tool is quite reliable and productive for any company. Also, this tool is compatible with all browsers and operating systems. Thanks to the cloud-based features of this tool I can easily access my Whatfix account from any place and on any device including smartphones just I need an active internet connection on the device.

Undoubtedly I like this tool a lot as it truly fulfills what it says and also very helpful in receiving the feedbacks from our clients regarding the behavior and assistance provided to them by my staff and employees. But it has also made me disappointed in many areas. Just in the beginning I was highly disappointed when I was looking for the free trial version with at least the basic features and services, but it was not available. Also, the mobile application of the tool is buggy at times and crashes in between the work. Even the updates are very less available.

Overall this tool is a really nice software for any small or medium sized enterprise as a customer satisfaction software but not suited for large scale companies as many features are missing in it which can be anyhow required by large businesses. The tool is also very reasonable and easy for your pocket which really good features as compared to the price. The desktop version actually is absolutely perfect but in case you anytime need any assistance or face any issue with it, you can directly contact the customer support and your issue will be soon sorted out.

The best part that I can think of about WHATFIX is that it has an edit option to make changes especially with its scree layout. It has an intuitive interface that any user can figure out how create a quick and easy guide. Moreover, from the software you can convert reports to PDF’s.

This software is really great for small to mid-size businesses just that it is not available in a mobile platform. The accessibility of the software is not that integrated. What I mean is that since it is not available in the mobile then you cannot access it to everywhere or anywhere you go.

This can provide businesses a quick ROI just that if it is compatible to the goal and main focus of the company that you are in. It will also be better if in the future they could have voice recording. The overall software is great and I am looking towards it upgrades in the future.

Whatfix saves our company’s all over head cost of support expenses and it also makes an easy implementation of HR and Talent Management ERP Software. We can also easily manage our domestic and global user base using Whatfix because of its self help which makes this an interactive support framework.

Whatfix will be great if it could include voice recording feature in the future. It will also be nicer if they will improve the user interface by exploring more intuitive approaches. A software compatible to mobile devices will also become a huge advantage for this software and Id like to see a deeper analytics regarding on how my guides are being viewed.

In the last 2 years, Whatfix has helped us achieved quite a lot of things. First, It has reduced the over head expenses of our customer support by almost 65% and it has helped us sell our complex Talent and HR Management Cloud software solutions considering the support challenges involved. It would be great if the software offers a free trial for testing.