CustomAnswers

The CustomAnswers best suits small/ mid –size to large business organizations and was designed as a scalable/ flexible platform bringing self- service , service request mgt, ticket tracking and CRM tools to users. This platform is a customizable one meant for vast arrays of specific business processes and workflows.

This software lacks a couple of features such as case mgt, feedback mgt, forms mgt, self- service portal, social media monitoring and the survey management feature, but this setback does not in any way affect its competence as a software. The CustomAnswers is deployed through the cloud, as a SaaS or web- based software solution offering training support to first time users through webinars, live online and in person sessions.

This software has the ability to capture, manage as well as track customer interactions and this is obtainable when engaging in lead generation to customer service tasks. The CustomAnswer is a feature rich CRM relatively affordable at a starting price of $30.00 per month per user. It boasts of functions such as routing, quality assurance mgt, notifications, issue tracking, complaints classification and so on.