MiaRec

MiaRec's Customer and Workforce Engagement Platform goes far beyond compliant, secure, and reliable call recording and quality management. It gives you complete visibility into your customer service operation by humanizing your contact center data, making it measurable and therefore actionable.

The MiaRec platform combines voice analytics, call recording, screen recording, quality management, and advanced reporting tools to help organizations leverage their call data to achieve their business goals in one powerful tool. We deliver AI driven complexity including features such as auto call scoring, sentiment analysis, and topic trend analysis via a user-friendly experience delivering simplicity to administrators and maximizing ROI for our customers.