Noble Systems

Customer Contact Management. The Noble Solution suite is designed for today’s multimedia business environments. Noble’s unique single-code base delivers the same range of features/functionality whether you choose a premise, contact center as a service (cloud), or hybrid configuration. The award-winning platform offers an end-to-end solution for total control of voice and non-voice contacts, including our manager portal for complete routing and contact control, flexible agent desktop to streamline workflow for omnichannel environments, patented regulatory compliance tools, and real-time reporting . Our resilient architectures offer industry-leading reliability and performance, including the dependability of 99.9999%+ uptime (six-nines) in the cloud. | Workforce Management. Noble’s WFM solutions provide managers with total visibility into quality and performance. Noble combines our best-of-breed WFM with our award-winning QA, recording, scorecard, and speech analytics tools for a complete workforce optimization platform to impact sales and service, customer retention, agent engagement, and productivity. Noble leverages the large amount of rich data gathered in your contact center to help you dramatically improve your abilities to forecast activity, manage staffing levels, monitor performance, and improve the agent experience. | Analytics. Customer intelligence is critical in today's business environments. Real-time data analytics, best time/channel to contact, voice of the customer, and surveys provide contact centers with deeper insight into customer behaviors and needs. Noble’s IQ & Analytics tools help you determine who, when, and how to best contact customers, identify valuable customer information, monitor interactions, and refine your contact strategies. ­