Sample Profile Software

I read about Sample Profile Software online as well as a few competitors such as Sample Competitor Software but I was having trouble determining which service was best for me. I decided to sign up with Sample Profile Software on a trial basis and see if they were able to meet my needs. I was prompted with an online chat on their website which was convenient, but I decided I wanted to speak with a person on the phone instead of typing on the computer. I visited their Contact Us page and was able to get ahold of someone on the phone right away without waiting! It was nice to not have to go through an automated menu. The representative was extremely helpful and also seemed genuinely interested in my business and helping me decide if Sample Profile Services was right for me. I have been using their services for 6 months now and I can honestly say the best part about dealing with them is that any and every time I have had to contact them whether chat, email, or phone... each person always seems to genuinely care about helping me. When I call, it feels like they acknowledge and talk to me as Doug instead of as just another customer or caller. This personal connection makes the experience great! In addition to the personal touch, they have helped me generate a great return so their services have been wonderful as well!

There is not much to say negatively about Sample Profile Software. I would say of all the times I have communicated with them, they have never let me down. If I had to say one thing, I wish they had a division that worked after normal business hours because I do a lot of work from home in the later hours and since they operate out of a physical office location only, nobody is available for support after 5pm. I imagine this adds additional problems for people with time zone differences as well.

Overall, I am very satisfied with Sample Profile Software. I will admit their price is more than I would like to pay; however, the quality of service and professionalism I have received has certainly adapted my mindset to accept their price point and I can definitely see the value. I know similar services that cost less, but I am not willing to take a risk jumping ship because Sample has created a loyal customer out of me. I highly recommend Sample Profile Software for anybody in need of their services. At least call them and talk. They are not pushy and they had a lot of great questions that helped me determine whether they were the right fit for my business needs.

Truthfully, the only good part about working with Sample Profile Software is that any time I contacted them, even to complain, I was always able to get a hold of somebody or somebody would at least call me back within a short period of time. I appreciated this communication; however, they were never able to actually resolve my concerns so I felt any efforts were thwarted. The software was buggy and never quite did what I needed it to for my business.

Where do I begin? I started using their software in 2013. I should have ran away much sooner, but I was with them for a year and a half before I finally made the right decision to leave. It seemed like a few people really knew what they were doing but the rest were informed. I always got mixed information which made it so I never knew what the best thing to do was for my business. Often times it felt like they provided support on a generic basis and it was never specific to my business. It also felt like they did not keep good records of the times we talked because each time I called or emailed, it was like I had to explain my business all over again. What am I paying you for if every time I talk to you it's like I am a brand new customer? Very frustrating and it was hard to see any value in the support received. In retrospect, I am not sure why it took me so long to leave them but I am very happy I did.

I do not recommend Sample Profile Software at all. Maybe they have improved but either way I personally would never do business with them again and I would encourage the same to anybody comparing options right now. The best advice I can give you is to call each company multiple times and speak with different representatives prior to purchasing software from anybody. Make sure they are asking questions to understand your business to make sure the software is actually fit to meet your business needs.

I suppose the best thing about Sample Profile Software is that they have not created any problems or made anything worse. To their credit, the software has satisfied my business needs but nothing has ever felt like their services greatly improved my business or my efficiency or anything like that. I have also never felt like any of their employees have "gone above and beyond" or showed any significant sign of genuine care. The relationship is very scripted and the software is nothing special.

The worst part of Sample Profile Software is their response times to support issues. Though I have never been ignored through an email communication, it often takes several days to hear back. I have actually received automated emails saying I will be contacted with 24-48 hours but then do not actually hear from someone for 3-4 business days! I expect to wait on hold when I call.

I only have experience with this one software since I am a new business so I do not have a frame of reference to compare. However, I have a standard I expect from personal and professional services and I do not feel Sample Profile Software meets this expectation. I would strongly recommend shopping around as I imagine there are better options. I have a new employee comparing options now. I would have switched earlier but as a new business, you can imagine our time is better spent on more important tasks since, as I mentioned, they have been able to meet our needs for now.