xCALLY Shuttle

This is one of the most exceptional multi- channel solution tool designed for inbound contact center calls and comes with an effective drag and drop IVR functionality. The xCally comes with a free trial version to help new users get acquainted with usage of the tool. It is deployed either on cloud, as a SaaS or bed – based solution platform with a 24 hours live rep to attend to users and their many issues.

The XCally can sometimes get a bit complicated with usability. At the initial stage I had to keep in touch with the customer care reps to help me get around the UI but with time I was able to get acquainted with every aspect of the tool. I didn’t experience any issue asides this. Not a bad software afterall.

The xCally is somewhat a robust software that offers users functionalities through features like live chat, predictive/ progressive dialer, compliance / campaign management as well as IVR/ voice recognition feature. It is a total package for call center management and also comes with an intuitive UI to make i an all -round user experience that enhances productivity and performance.

XCally is a full solution for inbound and outbound calling. It is a fully featured and a complete call center software . XCALLY has a comprehensive and great design. XCALLY has an open API to extend its capabilities. XCALLY is easy to use and to setup without needing to an assistance. XCALLY has a nice and clean user interface. XCALLY integrates seamlessly with SUGARCRM. XCALLY is priced reasonably comparing to other solutions available and it can be afforded by any business or organization.

XCALLY has a nice reporting and analytics tools. XCALLY is running smoothly without any noticeable error or issue. XCALLYis a browser-based platform (SaaS) therefore, it is accessible to any computer or device. Sometimes reporting tool on XCALLY does not work properly. I would like to see more improvement with the overall dashboard of XCALLY

XCALLY has a very reliable technical and customer service, and the support staff is very responsive and usually helpful. I recommend XCALLY as a call center software to a variety of businesses and organizations. XCALLY is not the best software of its kind but it is a well-designed platform with plenty of useful capabilities. XCALLY is offering a free trial to test their product and service.

xCALLY Shuttle is working as real time monitoring software by giving extra advantage of call center. marketing enterprises can use this software for direct dialing and for making the online calls possible all over the world. It is very nice software in making the user tension free as it handles multiple area o the software that are helpful for making CRM department strong.

First of all the software website is very complex as the font and tools arrangement is very complex for to understand where is located what. Second thing is the presence of software for only desktop that can deceased the ranking of software among many others that are giving the best tools for all devices. Third thing is the price of the software that is not right according to the environment and the targeting enterprises.

xCALLY Shuttle has reporting system, monitoring system and IVR system that are all demanded by the enterprises for marketing and solution. Marketing firms can use the call tracking system and reporting for reducing the brand inefficiencies. Next it can improve the world of mouth for all brands that are using xCALLY Shuttle as management tool. I can say the software must need improvement but still is fruitful for organizations. It is very important to look into the software before purchase and it is a difficult software with complex website.

xCALLY Shuttle is a multi-utility tool for Outbound, Inbound and Blended Contact Centers. The software has a user-friendly software which very easy to operate than other similar software. A separate reporting section is provided in the software that gives important information and insights at a glance. The software is customizable, that is the best thing as mostly the software does not provide the user customization and with some handy features, the user can change the email looks as required. The software is equipped with many features like call recording, voice recognition, live chat, queue manager and much more.

The major downside of xCALLY Shuttle is that it is designed only for only small or mid-scale business and is not suitable for the large companies as the software is unable to operate and execute the complex tasks. The company should look over this, and the application should be developed for large companies also but with the same quality of service. The price of the software is highly priced as compared to other competitive software present in the market. The software lacks some features like workforce management and escalation management.

xCALLY Shuttle helps the user in maintaining a high-quality customer service which comes with a responsive customer support. The software’s first priority is customer satisfaction. The software is easy to operate for the data management team. If one has to test the software capabilities before spending the money, he can do so as the free trial version of the software is available. This software helps the user to build a strong connection with the clients without any issue in its operation. Overall, I recommend this software to the business that is in need of an efficient tool for the call centers.

Often we don't hear about an error free user friendly application, do we? Yes we don't. But XCALLY SHUTTLE is an exception in the array of applications on the market. The utilities and data summarizing tools that the application provides with along with a user friendly interface proves handy for any firm who is looking for this kind of services. E-mail customization is another feature that have impressed me.

Originally developed for small to medium sized business the application presents a shortcoming of not being able to operate and execute complex tasks of large companies. the application must be developed if it wants to establish their quality assurance by making the app usable for any sort of business irrespective of the size.

The application provides utilities for maintaining a quality customer service and it also comes with a terrific support team. Customer satisfaction is given top priority a fact which is bolstered by the development process that requires no prior programming knowledge. The applications is easy to maneuver for data management team. So its basically a great application for your business.

This is a great cloud ticketing solution that is easy to set up. You will not also encounter problems when maintaining the functionality of xCALLY Shuttle. It also has a responsive and flexible interface that can help you provide excellent customer service. It makes data visible and develops the reporting in the company.

xCALLY Shuttle is a software that is only suitable for small to medium-sized businesses. It only means that it is not yet capable to handle complex tasks that are common to large companies. The software still needs to be improved so that all levels of businesses can take advantage of using the software.

Overall, xCALLY Shuttle is what you need if you want to deliver fast and quality customer service to your clients. It can help you build a strong connection with your clients without experiencing troubles in using and maintain the software. It gives you the opportunity in creating and designing an efficient platform for call centers.